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SUPPORT
Support & Training
Services
  • 01Needs Analysis
    We engage in detailed discussions with our clients to understand their specific requirements and project specifications. This encompasses the type, scale, process flow, and production efficiency of cable equipment.

  • 02System Design
    Based on the insights gained from the needs analysis, we proceed with system design. This involves selecting the appropriate automation control technologies and equipment, as well as determining workflow, data communication, and system integration.
  • 03Equipment Provision
    In line with the system design, we supply the necessary automation control equipment. This may include PLCs (Programmable Logic Controllers), HMIs (Human-Machine Interfaces), sensors, actuators, and electrical control panels.

  • 04Installation and Commissioning
    We assist clients with the installation, wiring, and commissioning of automation equipment. This encompasses the physical setup of the equipment, electrical connections, programming, and parameter adjustments.

  • 05System Integration and Commissioning
    We integrate the automation control equipment with other components of the line system and carry out system debugging and optimization. Our goal is to ensure that the entire system operates harmoniously and meets the client's expectations.
  • 06 Training and Support
    We provide operational training and technical support to our clients. This ensures that they can correctly operate and maintain the automation control system and receive prompt technical assistance when required.

  • Technical Support
    In case of technical challenges, we provide comprehensive mechanical and electronic support to our clients. We are committed to addressing your post-sales needs within a 12-hour timeframe.
  • After-Sales Service
    As technology advances, each of our machines is equipped with remote diagnostic capabilities. Our engineers are able to remotely troubleshoot and resolve issues, providing seamless solutions for our clients. This is particularly beneficial during the COVID-19 pandemic, where international transportation is restricted and remote diagnostics offer greater convenience to manufacturers and customers.
  • Agent Cooperation
    We welcome agents setting up companies to sell machines on our behalf for mutual benefit.

Service Support

Other Service Benefits
Excellent product with exquisite craftsmanship
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  • Premium Quality
    Our specialized technical team, from design to product departments, boasts 26 years of extensive experience in the wire and cable machinery industry.
  • Less Maintenance
    Each machine undergoes a rigorous week-long testing and calibration process before shipment to ensure good stability and performance.
  • Swift Response
    We are committed to a 24-hour rapid response time to address any issues our clients may encounter with the use of our machines.
  • After-Sales Service
    We offer a one-year quality guarantee and pledge lifelong service support for our machines.